Refunds and Returns

We want you to be happy with your KK Automotive Art order. If you are not, you can return it within 30 days of the delivery date.

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have 14 days from the day you receive your order to cancel it, and a further 14 days to send it back. We give you 30 days, which is longer than the law requires.

This right does not apply to personalised items made to your own specification, such as a case carrying your own text, initials or uploaded image. Everything else in our range can be returned, including tough cases, clear cases, limited edition designs and prints.

How to return something

Email info@kkdesignslondon.com or call 020 7046 1295 and tell us your order number. We will confirm the return and tell you where to send it.

Returns go to:

KK London (Designs & Fashion) Limited
1 Davies Meadow
East Hanney
Wantage
OX12 0GG

Please put a note inside with your order number so we can match the parcel to your order.

Condition

Items need to come back unused and in their original packaging so we can process the refund. If something has been used or damaged after delivery we may reduce the refund to reflect that, which is what the Regulations allow.

Damaged, faulty or wrong items

Please check your order when it arrives and contact us straight away if anything is defective, damaged in transit, or not what you ordered. Send us a photograph and we will put it right, either with a replacement or a full refund including postage. You will not pay to return a faulty item.

Return postage

If you are returning something because you have changed your mind, you pay the return postage. If the item is faulty, damaged or wrong, we pay it.

Please get proof of postage. Until a parcel reaches us it is your responsibility, and without proof of postage we cannot help if it goes missing on the way back.

Refunds

We process refunds within 5 working days of receiving your return, to the original payment method. Your bank may take up to a further 10 working days to show it. If more than 15 working days have passed since we confirmed your refund, please get in touch.

Where you return a whole order, we refund the original outbound delivery charge as well as the price of the goods. Where you return part of an order, the outbound delivery charge is not refunded.

Exchanges

The quickest way to change an item is to return it for a refund and place a new order, rather than wait for an exchange to be processed.

Still need help?

Email info@kkdesignslondon.com or call 020 7046 1295, Monday to Friday. We aim to reply within 24 hours.

None of this affects your statutory rights.